How do I cancel a signature request?


  • Hover your cursor over the Pending document to see the Cancel option.


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  • Click Cancel and you'll be prompted to confirm your request.


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  • Click OK to confirm the cancellation of the signature request.

An email will be sent to you and your recipients letting them know that the request was canceled. 

Note that once a cancellation request cannot be reversed.


Can I decline a signature request?


If you don't want to sign a document, you can opt to decline a request. 

  • Just hover your cursor over the Pending document, and click Decline.


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  • You'll be asked to confirm your request, and you can include an optional message explaining why you are declining.
Note that once a signature request has been declined, this cannot be reversed.