General Support


https://www.kayako.com/blog/all-hands-support/


Goal-Setting


https://www.helpscout.net/blog/set-big-goals/


Reporting


https://www.kayako.com/blog/saas-support-model/

https://www.groovehq.com/support/customer-service-metrics-template

https://blog.intercom.com/5-support-metrics-that-matter/


Handling Response Turnaround


https://www.kayako.com/blog/back-and-forth/


Using Proper Tone in Communication


https://www.helpscout.net/helpu/talking-to-customers-tone/

https://www.helpscout.net/helpu/customer-support-tone/

https://www.helpscout.net/talking-to-customers/


Handling Customer Requests


https://www.kayako.com/blog/reject-customer-requests/


Customer Satisfaction


https://www.helpscout.net/blog/customer-acquisition-vs-customer-satisfaction/

https://www.helpscout.net/blog/happy-customer-service/


Firing Customers


https://www.kayako.com/blog/fire-wrong-customers/


Remote Team Life


https://www.helpscout.net/blog/remote-team-conflict/

https://www.kayako.com/blog/employee-offboarding-best-practices/